ll77 Privacy Policy – How We Handle Your Personal Information

You have the right to request a copy of the personal data we hold about you at any time. We will provide this information within a reasonable timeframe and in a format that is easy to understand. Access requests can be submitted through our support team, and we will verify your identity before releasing any data. There is no fee for a standard access request. If your request is complex or involves a large volume of data, we may need additional time and will notify you accordingly.

If any of the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You can update basic account details such as your contact number or address directly through your account settings. For changes to identity-related information such as your legal name or date of birth, you will need to submit supporting documentation for verification. We will process correction requests promptly and notify you once the update has been made. Keeping your information accurate helps ensure smooth processing of withdrawals and compliance checks.

You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that we are required by Philippine law to retain certain records — particularly financial and identity data — for a minimum period after account closure, so not all data can be immediately deleted upon request. We will inform you clearly about which data can be erased and which must be retained for legal compliance. Erasure requests are processed within 30 days of receipt. Once data is erased, it cannot be recovered.

You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will stop using your data for that purpose immediately upon receiving your request. You may also object to processing based on our legitimate interests, though in some cases we may be required to continue processing for legal or regulatory reasons. Objection requests should be submitted in writing to our support team with a clear description of the processing you are objecting to. We will acknowledge your request within five business days and provide a full response within 30 days. Your objection will not affect the lawfulness of processing that occurred before you raised it.

Where technically feasible, you may request a copy of the personal data you have provided to us in a structured, commonly used, and machine-readable format. This right applies to data that you have actively provided and that is processed on the basis of your consent or a contract with us. Portability requests can be submitted through our support team, and we will provide the data within 30 days. This right does not apply to data that we are required to retain for legal or regulatory compliance purposes. If you wish to transfer your data to another service provider, we will assist where possible within the limits of applicable Philippine law.

To exercise any of your data rights, contact our support team with your full name, registered email address, and a clear description of your request. We will verify your identity before processing any request to protect your data from unauthorised access. All requests are handled in accordance with the Philippine Data Privacy Act and its implementing rules and regulations. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to resolving all data rights requests fairly and transparently.